Refund policy

Last updated 9 October 2026.

This policy explains when you can cancel, what happens if a print arrives damaged or wrong, and exactly how and when any money is returned to you.

Every print is made for you

Each print is produced to order at the size and finish you chose, which is why returns for a change of mind are not offered. Your rights for anything damaged, defective or incorrect are set out below.

1. Cancelling an order

You may cancel free of charge at any time before your order is dispatched, which is usually 2 to 3 business days after you place it. We refund 100% of the amount paid, with no deduction.

To cancel, email hello@talesoncanvas.com or call +91 63956 31366 with your order number. Once an order has been dispatched it can no longer be cancelled, but section 2 still applies.

2. Damaged, defective or incorrect prints

We send a free replacement if any of the following applies:

  • the print arrived damaged in transit;
  • the print or its frame has a manufacturing defect;
  • you received the wrong artwork, size or finish, or an incomplete order.

If a replacement is not possible, we refund the amount paid in full.

3. How to raise a claim

  1. Email hello@talesoncanvas.com within 7 days of delivery, with your order number and photographs of the item and of the outer packaging.
  2. We acknowledge within 48 hours.
  3. If the item needs to come back, we arrange the pickup at our own cost. You are never asked to pay to send back an item that was damaged, defective or wrong.
  4. Please keep the original packaging until the claim is closed, as the carrier may need to inspect it.

4. What you receive

A free replacement: the same artwork, size and finish, made again and dispatched at our cost. Where a replacement is not possible, a full refund of the amount paid.

5. Refund timelines (cancellations, failed payments and undeliverable orders)

We initiate the refund Within 3 business days of your cancellation, or of approving your claim
Credited to you Within 5 to 7 business days of initiation
Method Always to the original payment method

The final leg depends on your bank or card issuer. We will give you the payment gateway's refund reference so you can trace it.

6. Failed or duplicate payments

If money was debited but the order did not complete, or you were charged twice, the amount is refunded automatically to the source. If it has not reached you within 5 to 7 business days, contact us with the transaction reference and we will pursue it with the gateway on your behalf.

7. Orders we cannot deliver

If your PIN code turns out not to be serviceable, or delivery fails for a reason not attributable to you, we cancel and refund in full.

Who you are dealing with

This website and store is owned and operated by NEERAJ RAWAT, a Sole Proprietorship registered in India under the trade name THE BLUE FLUTE STUDIO, trading online as Tales on Canvas.

Legal name of the entity NEERAJ RAWAT
Trade name THE BLUE FLUTE STUDIO
Constitution Sole Proprietorship
Proprietor Neeraj Rawat
Principal place of business Manth Naujheel Road, Surir Kalan, Surirkalan Bagar, Mathura, Uttar Pradesh 281205, India
GSTIN 09COCPR5463J1ZF
State Uttar Pradesh (Code: 09)
Website talesoncanvas.com
Customer care email hello@talesoncanvas.com
Customer care telephone +91 63956 31366
Support hours Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays)

We operate from a single location. We have no branch offices.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are published below.

Name Neeraj Rawat
Designation Proprietor and Grievance Officer
Email hello@talesoncanvas.com
Telephone +91 63956 31366
Address NEERAJ RAWAT, Manth Naujheel Road, Surir Kalan, Surirkalan Bagar, Mathura, Uttar Pradesh 281205, India
Hours Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays)

We will acknowledge every complaint within 48 hours of receiving it, give you a reference number, and resolve it within one month of receipt.

If you are not satisfied with the outcome, you may approach the National Consumer Helpline on 1915, or the consumer commission having jurisdiction, under the Consumer Protection Act, 2019.