Contact information
Tales on Canvas is a small studio and we answer our own messages. If something has gone wrong with an order, write to us and you will get a real reply.
Who you are dealing with
This website and store is owned and operated by NEERAJ RAWAT, a Sole Proprietorship registered in India under the trade name THE BLUE FLUTE STUDIO, trading online as Tales on Canvas.
| Legal name of the entity | NEERAJ RAWAT |
| Trade name | THE BLUE FLUTE STUDIO |
| Constitution | Sole Proprietorship |
| Proprietor | Neeraj Rawat |
| Principal place of business | Manth Naujheel Road, Surir Kalan, Surirkalan Bagar, Mathura, Uttar Pradesh 281205, India |
| GSTIN | 09COCPR5463J1ZF |
| State | Uttar Pradesh (Code: 09) |
| Website | talesoncanvas.com |
| Customer care email | hello@talesoncanvas.com |
| Customer care telephone | +91 63956 31366 |
| Support hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We operate from a single location. We have no branch offices.
What to expect
| Email acknowledgement | Within 48 hours |
| Order or delivery query | Usually resolved within 2 business days |
| Formal complaint | Resolved within one month, per the Rules |
For anything about an existing order, please quote your order number. It is in your confirmation email.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are published below.
| Name | Neeraj Rawat |
| Designation | Proprietor and Grievance Officer |
| hello@talesoncanvas.com | |
| Telephone | +91 63956 31366 |
| Address | NEERAJ RAWAT, Manth Naujheel Road, Surir Kalan, Surirkalan Bagar, Mathura, Uttar Pradesh 281205, India |
| Hours | Monday to Saturday, 10:00 to 18:00 IST (excluding public holidays) |
We will acknowledge every complaint within 48 hours of receiving it, give you a reference number, and resolve it within one month of receipt.
If you are not satisfied with the outcome, you may approach the National Consumer Helpline on 1915, or the consumer commission having jurisdiction, under the Consumer Protection Act, 2019.